Privacy Policy
Effective date: November 11, 2026
Fitzroy Digital provides website and digital marketing services to businesses. This policy explains how we handle personal information collected through this website and communications about our services. For privacy questions or requests, email team@fitzroydigital.com
1. Information you provide
When you send an enquiry, we collect your name, business name, email address and selected services, plus any current website, industry, service area and website design preference you choose to provide. We also retain relevant correspondence, enquiry reference numbers and delivery status. Name, email, business name and a service selection are required. Website, industry and service area are optional; optional fields may be left blank
Please do not send passwords, payment-card details, Social Security numbers, financial account information, confidential client information or other sensitive personal information through this form. This website does not take payment or automatically enroll you in a subscription
2. Information processed automatically
Our hosting and security providers process technical information needed to deliver and protect the website. This can include IP addresses, browser and device information, requested pages, timestamps, and diagnostic or security logs. Our anti-abuse controls use a protected hash of a network address to limit repeated requests, rather than storing that address in an enquiry
Our own optional interaction counters are disabled. If you allow measurement, Google Tag Manager loads Google Analytics and Google Ads measurement configured for this website. A successful enquiry can send a generate_lead event with a random submission identifier for duplicate prevention; our event does not include your name, email address, business name, website, or form answers. Google may also process page visits, campaign information, device information, IP addresses and cookie identifiers. Our hosting infrastructure processes the technical information needed to deliver pages and receive requests
3. How we use information
We use information to respond to enquiries, discuss and provide requested services, maintain relevant business records, operate and improve the website, prevent spam and misuse, investigate technical problems, protect rights and safety, and meet applicable legal obligations
Submitting an enquiry does not subscribe you to a marketing mailing list. If we introduce optional marketing communications, any required consent and unsubscribe controls will be provided separately. Messages that respond to your enquiry or administer an agreed service are service communications
Measurement choices
Optional measurement is off until you choose “Allow measurement”. Choose “Essential only” to keep it off. You can change your choice through “Privacy settings” in the footer. Withdrawing permission stops future measurement on this browser; existing provider records and cookies may remain until they expire or you clear them. Essential enquiry storage and bot protection remain available either way
6. Cookies, browser storage and privacy signals
The website may use essential technologies supplied by its hosting, authentication and security providers. After a successful enquiry, we set an essential, secure confirmation cookie for 15 minutes so your browser can open the submission confirmation page. It contains an enquiry reference and delivery status, not your name, email address or form answers. Optional Google measurement can use advertising and analytics cookies when you allow it. Our essential preference record remembers your measurement choice for up to 180 days. If you allow measurement, a random submission identifier may be kept in local storage for up to 24 hours and a secure cookie for 15 minutes to avoid counting a confirmation-page refresh twice. Your browser may cache site assets, and URL parameters retain choices such as a selected plan or design
When your browser sends Global Privacy Control or Do Not Track, we do not load optional Google measurement. These settings do not prevent us from processing an enquiry you choose to send or information necessary to secure the website. You can manage cookies and site data in your browser; blocking essential technologies may affect some functions
7. Your privacy requests and choices
You may email team@fitzroydigital.com to ask about, obtain access to, correct, or request deletion of personal information we hold about you. Include enough information to identify the relevant enquiry, such as its reference number or the email address originally used. Please do not send identification documents unless we explain why they are reasonably necessary
Depending on your location and applicable law, you may have additional rights, including obtaining a copy of information or appealing a decision. We may request information reasonably needed to verify identity or authority. We will respond within applicable legal timeframes, explain any lawful limitation, and describe available appeal options where required. We will not treat you unfairly for exercising applicable privacy rights
A deletion request may be subject to lawful exceptions, including records needed to provide requested services, comply with legal obligations, resolve disputes or investigate misuse. You may choose not to provide optional information, but we may be unable to respond without a valid email address and relevant enquiry details
8. How long we keep information
We retain personal information only for as long as reasonably needed for its purpose. Relevant factors include whether we are actively discussing or providing services, whether a record is needed for accounting or legal obligations, and whether it is needed to resolve a dispute or investigate misuse. We review records and delete or de-identify information when it is no longer needed, subject to applicable requirements. Copies in email systems, backups and service records may have different retention needs
Security information stored with an enquiry is used to limit repeated submissions and follows the same retention practices. Optional application interaction counters are disabled. You can ask about retention for a particular enquiry using team@fitzroydigital.com
9. Security and incident response
We use reasonable administrative, technical and organizational measures designed to protect personal information, including restricted access to enquiry records and safeguards for data transmitted through the website. No website, email system or storage service can be guaranteed completely secure. If a security incident requires notification, we will notify affected people and authorities as required by applicable law
10. Children and minors
This website is intended for adults acting on behalf of businesses and is not directed to children. We do not knowingly solicit personal information from minors. If you believe a minor has provided personal information, email team@fitzroydigital.com so we can investigate and take appropriate action, including deletion where required
11. International processing
Our providers may process information in the United States and other locations where they operate. Privacy laws may differ between locations. Where applicable law requires safeguards for international transfers, we use the safeguards required for the relevant processing
12. Third-party websites and client services
Third-party websites and services have their own privacy practices. This policy covers Fitzroy Digital’s website and business enquiries. Where we process information on behalf of a client, the client’s instructions, privacy notice and applicable service agreement govern that processing. Fictional template previews do not send customer enquiries
13. Changes to this policy
We may update this policy when our practices or applicable requirements change. The effective date identifies the latest version. We will provide additional notice or obtain consent where required
14. Contact
For privacy questions, requests or concerns, email team@fitzroydigital.com